Mobile Computers and Printers

Staging & Configuration

Staging provides secure and controlled storage and tracking of your equipment to enable you to have complete control of your device estate.   Configuration services provide consistency and reliability to every device to meet your application requirements.  Prior to installation we stage & configure all your devices including:

• Storage and stock control of pre-installation and service spares pool equipment
• Out-of-box testing to identify and remove DOA failures
• Custom software applications loaded
• Device settings loaded
• Network settings loaded
• Device management software loaded
• Device tests prior to installation of new solution or dispatch of spares pool equipment
• Asset management services, including client system administration

Deployment & Installation

Deployments and installation need to be carried out at times that cause the least disruption and impact on business operations.  Trained project managers over see the development and deployment of the mobile applications to ensure project deadline are met, including but not limited to;

• Design and development of mobile applications
• Server based software installed and tested prior to handover
• Middleware interface software installed and test prior to handover
• Mobile computer hardware & software installed and tested prior to handover
• Mobile printer hardware, software and media tested prior to handover
• Wireless site survey and commissioning to meet application requirements
• Device management software installed and tested prior to handover
• Training programs designed and provided to key operators and support staff
• Asset management and reporting is provided using device management software

Support & Maintenance

Using multiple manufacturers within your mobile solution requires companies to employ administration of multiple repair programs or support contracts, where as a managed service enhancing manufacturer repair programs and support contracts through 1 supplier, 1 contact significantly reduces all support administration complications and costs.

• Help desk services provide call logging for all supported products including wireless access points, mobile computers, mobile printers and application software
• Trained and experienced hot line technical support team help diagnose faults
• Device management software used by support staff to remotely diagnose and analyse, and perform software reload or configuration
• Enhanced manufacturers support programs reducing cost of repair
• Hot swap repair pool ensuring next day response to failures reducing downtimes
• On-site technical hardware and application software support

Managed Services Packages

Managed services packages are subject to requirements as our clients need the flexibility of creating a tailored package to meet their specific requirements for each mobile solution.